Sigrel
All guides

My phone number was taken over

If your phone suddenly has no service, someone may have moved your number.

Free for everyone. If you are in danger right now, call 911.

  1. 1.Call your carrier from another phone

    Use the number on your bill or the carrier website. Ask them to restore your number and to add a port-out PIN or extra security passcode.

  2. 2.Secure your email and bank accounts

    Change those passwords from a device you trust, and move sign-in codes from text messages to an authenticator app or passkey.

  3. 3.Tell your bank

    Use the number on the back of your card. Ask them to watch for transfers and password resets.

  4. 4.Freeze your credit

    A freeze stops new accounts being opened in your name. It is free and you can lift it any time.

  5. 5.Report it

    Report the identity theft and the takeover.

Have a Sigrel account? Sign in to tick off steps as you go and see your county's police non-emergency line where we have it.

My phone number was taken over — Sigrel